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Toshiba Selects BlueStream for South-Western Ontario

BlueStream to Service Toshiba Users’ Systems After Bell Exits Market.

Toronto, Ontario

In April 2009, Bell Canada informed Toshiba customers that Bell would no longer be servicing Toshiba equipment, and BlueStream was selected to provide service and support to South-Western Ontario and GTA clients. 
BlueStream is now in the process of contacting companies it now looks after to notify them of the change, and to ensure that they knew where to turn in the event of a problem. Ron Dekker, Operations Manager for BlueStream, explains, “We sent everyone a letter introducing ourselves as the Authorized and Preferred Toshiba Distributor, and contact info and emergency number stickers for their phone and data systems. Also included was a letter from Toshiba indicating their confidence in us.”

To respond to the sudden increase in service requests for overdue maintenance, BlueStream has taken a number of steps to upgrade their service capacity:

  • Revamped maintenance offerings to provide similar services to those the previous provider, J&D Systems
  • An overhauled webpage, clearly outlining service options and contact information to ensure timely service. 
  • Substantial upgrades to the BlueStream repair depot in order to provide faster, more efficient service. 
  • An expansive process of internal streamlining to improve customers’ experiences working with BlueStream  – including a new CRM system to track and monitor client calls and trouble-tickets.

BlueStream’s John Hussein, says, “We just want the customers to know we’re here for them when they need us, and we’re doing everything we can to ensure that we can accommodate all of their needs, so they can get back to focusing on their business.”

 

For additional information about BlueStream or this announcement, please contact us at 1-877-677-3099, or visit us at www.BlueStream.ca.

 

About Toshiba
Toshiba, a world leader in high technology, is a diversified manufacturer and marketer of advanced electronic and electrical products, spanning information & communications equipment and systems, Internet-based solutions and services, electronic components and materials, power systems, industrial and social infrastructure systems, and household appliances. See www.toshiba.ca for details.

About BlueStream
BlueStream Technologies Inc. is a leading Canadian provider of business telephone systems and data networks. For over a decade, BlueStream has made its comprehensive suite of communications solutions available to companies from all sectors of the market, helping them boost sales and enhance customer experience, while minimizing labour and technology costs. For additional information, please visit www.BlueStream.ca.
 

 


 
   
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