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Call Centre Solutions

As a Canadian company, we understand the challenges of finding contact centre solutions that provide feature rich capabilities while representing reasonable investments for small and medium sized call centre. Our solution portfolio represents a suite of technologies that are affordable for the smaller centre, while scalable and feature rich for the larger ones. Our technology partners have been selected as the very best solutions in their class based on features, capabilities, and rapid return on investment.

In addition to providing new technologies, BlueStream specializes in integrating different platforms and vendors to develop and deploy tightly integrated enterprise wide solutions. We can help you optimize your existing systems or integrate new technologies to blend with, and. leverage your current environment.

Call Recording

BlueStream provides a full-suite of call recording, performance management and customer experience measurement software solutions that allow you to see the needs of your customers in more detail than ever, hear exactly what they have to say and give your company a better feel for how to best serve them.
Our solution includes modules that make up “from hello to goodbye and beyond” of the callers complete interaction. And provides a “cradle to grave” reporting to empower management team to make decisions based on accurate and meaningful customer experience measurement information.

• Recording calls for compliance
• Monitor calls to optimize agent performance
• Agent evaluation and analytics
• Record-on-demand with voice-signature verification
• Screen capture
• VoIP recording/monitoring
• Remotely service-observe call center agents from anywhere
• Direct CRM system integration
• 3rd part call monitoring
• Customer Feedback System – (Integrated web and voice Survey)
• Automated customer interaction solutions

As a powerful customer experience measurement tool that is remarkably user-friendly and simple to deploy, we have specifically designed our solution to cater to organizations that have 2 things in mind: their customers, and their bottom line.

BlueStream’s versatility leverages open standards and non-proprietary hardware to integrate into existing infrastructure and can be configured to integrate with your current CRM or business systems, giving you the freedom to select the most efficient and convenient method to access recorded customer interactions without modifying your interface.

By taking a modular approach to deployment that speaks to its adaptability and scalability, BlueStream provides companies the option to buy only what it requires at any given time, allowing users to continuously build upon an initial investment and incorporating more advanced technologies as needs evolve.
To view a demo or for more info, please call 877 677 3099 or please click here.

Headsets and Conferencing

  • Corded / Cordless, Wireless & Bluetooth Mobile Headsets
  • Audio Conferencing systems
  • Conferencing service with up to 100 parties

BlueStream offers the industry's widest selection of telephone headsets and conferencing solutions specifically engineered for business and call centres. We have teamed up with all the leading manufacturers in the industry to provide the right solution for the right price.

These headsets deliver the most effective solutions to meet customers’ business needs, delivering improvements in business productivity as well as employee satisfaction. 

Our conferencing service offers similar options and clarity as the traditional ones, with much lower per minute price.
To view a demo or for more info, please call 877 677 3099 or please click here.

Workforce Optimization

Our easy to use workforce optimization software combines precision forecasting and efficient scheduling with powerful performance analytics to deliver a better customer experience at lower cost.

The people in a call center represent the face of the company and have a huge impact on the quality of the customer experience. At the same time the people in a call center represent the single largest operating cost. Today’s successful call centers have invested in tools and methodologies that get the most from their people delivering improved service levels and lower operating costs.
BlueStream works with selected industry leading workforce management and performance management software that helps put the right people in the right place at the right time performing the right tasks enabling supervisors to focus on improving the customer experience, retaining employees, and reducing operating costs.
Regarded as the industry’s most accurate, easy-to-use, and affordable solution, we support all of the essential workforce and performance management processes:

  • Long range strategic planning and budgeting
  • Accurate forecasting of call volumes
  • Determining employee requirements
  • Queue- and skills-based scheduling
  • Historical and real-time adherence
  • Employee self-service and empowerment
  • Performance management and analytics

Furthermore, it unifies all of these components in a single architecture, on a single server and a single database, accessible through a single user interface. The result is superior ease-of-use and administration and a dramatically lower total cost of ownership.
To view a demo or for more info, please call 877 677 3099 or please click here.

Outsourcing

More and more organizations of every size are turning to call center outsourcing providers to service their customers and for good reason. Operational expertise, access to expensive technologies, and rapid scalability and flexibility are just some of the benefits gained from using a call enter outsourcing partner. But not everyone who has outsourced has achieved these advantages. Success requires a partnership that works.

At BlueStream, we understand the dynamics of this relationship and we can help you find, build, and manage a successful partnership with your call center outsourcing provider that will give you the results your looking for.

  • Vendor selection
  • Outsourced savings evaluation
  • Contract and Statement of Work development
  • Onshore/Offshore assessment

It starts with picking the right partner. From there we help you establish a relationship that is built on a framework for success. We help you identify the call center project service deliverables and develop comprehensive measurement criteria for measuring program performance. We provide you with a Vendor Management Framework (VMF) that builds a strong partnership that leads to continuous improvement driving lower operating costs and improved customer satisfaction.

If you’re thinking of outsourcing your contact center, especially if it’s your first time, contact us at 877 677 3099 or please click here. Many of our services and educational materials are free, or paid for by the service provider, so don’t hesitate to contact us to see how we can help make your contact center outsourcing project a success.

 
   
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